Engaging Governments

Our September 2021 Global Call was a co-creation of principles for how CLD organizations can effectively engage governments. We were pleased to hear introductory remarks from Jeff Thindwa, Program Manager, Global Partnership for Social Accountability (GPSA). Ann Hendrix-Jenkins presented a framework for the discussion (see slides below) and then breakout groups each created 3-4 guiding … Continue reading Engaging Governments

Citizens’ Charter Afghanistan Project (CCAP)

Photo: World Bank Developing countries struggle to improve quality of their service delivery. Citizens also find it difficult to hold the government and other service providers accountable because they lack the know-how on the procedures and expectations that govern service providers’ performances. In addition to the disconnect it creates between citizens and service providers, its … Continue reading Citizens’ Charter Afghanistan Project (CCAP)